For Taiwan Railway and MRT services, please visit the respective service counters for assistance. For bus fare deductions, please contact the customer service center at 04-37077988 for support.

Yes. A handling fee of NT$20 will be charged for ticket refunds.

Yes, you can still request a refund. Only the card is required; no identification documents are necessary. It is recommended to apply for the refund at the original place of purchase.

After purchasing your TPASS, please visit the designated registration section on the card issuer’s official website and complete your information (including ID number, date of birth, mobile number, and TPASS card number). Once you receive confirmation from the card issuer, or after three days, you may visit any of the four major convenience store chains. Ask the store clerk to scan your card to collect the NT$100 top-up subsidy provided by the Highway Bureau. Each person is eligible to claim this subsidy only once. For TPASS cards purchased and registered in 2023, the deadline to claim the NT$100 top-up subsidy is January 31, 2024.

The refund amount is calculated by deducting the daily usage amount for the days elapsed from the TPASS price, plus a handling fee of NT$ 20. The remaining balance will be refunded from the TPASS dedicated account (no refunds if the balance is insufficient). The aforementioned daily standard base amounts deducted are as follows:

1. Refunds can be requested if the TPASS is not activated within 30 days of purchase.

2. If the TPASS has been activated, refunds are only available within the validity period and must be processed through designated sales channels. The refund amount will be credited to the e-wallet. No refunds will be granted after the validity period has expired.