1.Non-registered electronic cards (including co-branded cards) cannot be reported as lost.

2.For registered electronic cards (including co-branded cards), in case of loss, theft, robbery, fraud, or possession by a third party, the cardholder must follow the procedures set by the card issuer to report the loss. Because electronic card transactions are not processed in real time, the cardholder will be responsible for any loss incurred within 3 hours after the loss report is confirmed.

3.After reporting the loss to the card issuer, based on card refund regulations, the refund for the TPASS will be calculated based on the number of days elapsed from the activation date to the loss report date, minus a NT$ 20 handling fee. The refund will be processed through the current refund channels for registered electronic cards and returned to the cardholder via refund notification, bank transfer, or included in the bank statement.

If your electronic card cannot be read despite being intact and undamaged, please contact the customer service hotline of your card issuer for assistance.

Please avoid staining, bending, scratching, abrading, exposing to high temperatures, or twisting your card. If the card becomes unreadable due to such damage, it cannot be used for travel. If an inspection confirms that the damage was caused by human factors, the refund will be processed according to TPASS refund regulations, with the refundable amount calculated and returned to the cardholder.

For Taiwan Railway and MRT services, please visit the respective service counters for assistance. For bus fare deductions, please contact the customer service center at 04-37077988 for support.

Yes. A handling fee of NT$20 will be charged for ticket refunds.

Yes, you can still request a refund. Only the card is required; no identification documents are necessary. It is recommended to apply for the refund at the original place of purchase.

After purchasing your TPASS, please visit the designated registration section on the card issuer’s official website and complete your information (including ID number, date of birth, mobile number, and TPASS card number). Once you receive confirmation from the card issuer, or after three days, you may visit any of the four major convenience store chains. Ask the store clerk to scan your card to collect the NT$100 top-up subsidy provided by the Highway Bureau. Each person is eligible to claim this subsidy only once. For TPASS cards purchased and registered in 2023, the deadline to claim the NT$100 top-up subsidy is January 31, 2024.

The refund amount is calculated by deducting the daily usage amount for the days elapsed from the TPASS price, plus a handling fee of NT$ 20. The remaining balance will be refunded from the TPASS dedicated account (no refunds if the balance is insufficient). The aforementioned daily standard base amounts deducted are as follows:

1. Refunds can be requested if the TPASS is not activated within 30 days of purchase.

2. If the TPASS has been activated, refunds are only available within the validity period and must be processed through designated sales channels. The refund amount will be credited to the e-wallet. No refunds will be granted after the validity period has expired.

Yes. Depending on the ticket type purchased, TPASS may be used for public bicycles in designated regions. However, you must first register as a member through the operator’s official website or mobile app before use.

2. For details about MOOVO, please refer to the operator’s official instructions.MOOVO official website

3. Please note that TPASS cannot be activated through the card sensor area on public bicycles.

Yes. TPASS cardholders must rent bicycles at public bicycle stations located in Taichung City, Changhua County, or Miaoli County to enjoy TPASS rental discounts. Cross-regional rentals will be charged regular fares.

Before using a TPASS for public bicycles, you must first activate it by tapping the card on another mode of transport. Cardholders must also register as members of the public bicycle service using the same electronic card number to enjoy the first 30 minutes of free riding.

No. A TPASS cannot be activated at public bicycle stations.

The first 30 minutes of each rental are free. For usage beyond 30 minutes, the standard public bike rental rate will apply. Public bicycles under the Central Taiwan TPASS cannot be returned across different systems.

Yes. If you plan to transport your bicycle, you must purchase a separate bicycle ticket even with TPASS.

It is counted from the date of purchase. It is recommended to check the receipt or proof of purchase for the exact date and calculate accordingly.

Taichung TPASS:

1.Taichung Midtown Bus Loop 11

2.Fengyuan-Houli Route 888

Taichung–Changhua–Nantou–Miaoli TPASS:

1.Lukang Blessing Line 6936

2.Lukang Blessing Express Line 6936A

3.Qingjing Route 6664, 6658, 6659

4.Dongpu Route 6734, 6732

5.Puli Route 6670H

6.Sun Moon Lake Route 6670ABCDF

7.Checheng Route 6671

The Taichung City TPASS is only valid for entry and exit at TR stations within Taichung City. If you travel to another county or city, fares will be charged according to Taiwan Railway’s current fare mechanism. For passengers who frequently travel across Taichung, Changhua, Nantou, or Miaoli by TR, it is recommended to purchase the Central Taiwan TPASS.

Each electronic card can only be bound to one TPASS plan at a time. If the current TPASS has been activated and is still valid, it cannot be upgraded or replaced until it expires.

No. TPASS is a monthly pass plan and is not eligible for Metro Points rewards.

Please contact TPASS customer service or reach out via the official LINE customer service channel.
Customer Service Hotline：04-37077988

After purchasing your TPASS, please visit the designated registration section on the card issuer’s official website and complete your information (including ID number, date of birth, mobile number, and TPASS card number). Once you receive confirmation from the card issuer, or after three days, you may visit any of the four major convenience store chains. Ask the store clerk to scan your card to collect the NT$100 top-up subsidy provided by the Highway Bureau. Each person is eligible to claim this subsidy only once. For cardholders who have completed registration, the deadline for claiming the NT$100 top-up subsidy will follow the announcement made by the respective card issuer.

Yes. After the TPASS expires, you can continue to use the same electronic card to ride the metro, buses, Taiwan Railway (TR), and YouBike. However, fares will then be deducted from the stored value on the electronic card.

The TPASS is for personal use only and cannot be shared. If it is found to be used by multiple people, the TPASS will be deactivated, and no refund will be granted.

Please visit the website of the electronic card company that issued your TPASS.

1. EasyCard Transaction History Inquiry:

EasyCard official website

2. iPASS Transaction History Inquiry:

iPASS official website

3. icash Transaction History Inquiry

 icash official website

When tapping your card at bus, MRT, or Taiwan Railway fare gates or card readers, the display screen will show the TPASS validity period.

1. After purchasing a TPASS, its validity period is 30 consecutive days starting from the first day of use (the activation date is not affected by the time of activation on that day). For example, if the first day of use is July 1, 2023, the TPASS will remain valid until July 30, 2023.
2. "Expiration Time on the Last Valid Day" day is based on the original end time of each transportation service. For instance, if the local city buses service on July 30 operates until 1:00 a.m. the following day (July 31) or until the last scheduled departure, that is considered the valid end time.

Yes. The TPASS must be activated within 30 days of purchase. If not activated within this period, it cannot be used and must be refunded through designated sales channels.

1. The electronic card must first be registered as a member and linked on the YouBike official website to enjoy the first 30 minutes of free riding.
2. Please note that TPASS cannot be activated through the card sensor area on public bicycles.

When using a TPASS, please follow the tapping procedures required by each transport system. If a TPASS becomes locked due to incorrect tapping, it can be automatically unlocked the next time it is used on Taichung Metro, local city buses, or highway buses. If it becomes locked while using Taiwan Railway Station (TR), please visit a TR station to have it unlocked. No stored-value balance will be deducted when unlocking.

When taking the Taichung MRT, please enter through the TPASS-designated gates. Always tap your card on the reader of each transport mode when boarding, alighting, entering, exiting, or renting/returning a public bicycle to avoid your card being locked.

After purchasing a TPASS with your electronic card, simply tap the card on the reader of the metro, bus, or Taiwan Railway (TR) fare gate the first time you travel. This will automatically activate the TPASS. (Please note that the TPASS cannot be activated through the card sensor area on public bicycles.)

No. You must request a refund and repurchase a new plan.

Yes. Co-branded credit cards can automatically top up. If your card fails to top up, please contact your issuing bank to confirm whether payment authorization has been enabled. (For cards issued before 2014, replacement cards retain their previous authorization settings.)

Yes. However, please note that EasyCard credit cards expiring within 60 days cannot be used to purchase TPASS commuter plans.

Yes. When purchasing a commuter TPASS, holders of Senior or Concession Cards must apply for a separate full-fare card for binding. They may hold two cards with fare discounts and are not restricted to binding only one card per person.

Yes. EasyCard, iPASS, and icash co-branded cards can be used to purchase TPASS commuter plans. Please ensure the card’s validity period exceeds 60 days at the time of purchase.

No. You can use your existing full-fare electronic card (EasyCard, iPASS, or icash) to set up a commuter TPASS. TPASS plans purchased with icash cards cannot currently be used with public bicycle rentals. Regular EasyCards, student EasyCards, and EasyCard co-branded credit cards can be used to purchase commuter TPASS plans starting June 15. However, Senior and Concession Cards are not eligible for TPASS setup.

At Taichung MRT stations and the four major convenience store chains.

The Taichung–Changhua–Nantou–Miaoli TPASS can be purchased at designated sales locations in each city and county. However, TPASS cards limited to a single city or county can only be purchased within that specific area. (For example, the Taichung City TPASS can only be purchased at sales channels within Taichung City.) A summary of sales locations and service hours for each channel is provided in the table below.

※ FamilyMart’s FamiPort system has not yet enabled the purchase function for “Taichung Citizen Exclusive Discount Eligibility.” This feature will be announced separately once development and activation are completed.

臺中市

Changhua County (Note: Yongjing and Yuanquan Stations are unmanned.)

Nantou County

Miaoli

No. The TPASS has no restrictions based on nationality. Anyone holding an eligible electronic card may purchase a TPASS.

Because Senior, Concession, and other special cards already receive statutory public transport fare discounts, TPASS plans are not sold for these card types.

1. Your electronic card must have sufficient stored value, or, if using a co-branded credit card, auto top-up must be enabled. (For example, to purchase a NT$999 Taichung–Changhua–Nantou–Miaoli TPASS, your card balance must be at least NT$999.)
2. To receive the Taichung Citizen Discount, you must first complete the Taichung Citizen card binding procedure.
3. If your current regional TPASS has not yet expired, you may renew it with the same electronic card within 10 days before the expiration date. The renewed TPASS will take effect the day after the previous one expires and does not require reactivation.
4. Each electronic card can only hold one TPASS plan at a time, and a new TPASS from another region or system cannot be purchased until the current one expires. For example, if your card already has an active Northern Taiwan (Taipei–New Taipei–Keelung–Taoyuan) TPASS, you cannot purchase the Taichung City TPASS, Changhua County TPASS, Nantou County TPASS, or the Taichung–Changhua–Nantou–Miaoli TPASS.

Visit the Taichung Citizen Exclusive Website,which provides details on card binding procedures, locations, service hours, and related information.

Eligibility is the same as that for the existing Taichung Citizen Exclusive Discount Program and includes citizens registered in Taichung City, foreign spouses of Taichung citizens, and students who are not registered in Taichung but are studying at any educational institution within Taichung City, from elementary through tertiary level.

• One full-fare electronic card.
• To receive the Taichung Citizen Discount price, the electronic card must be bound through the Taichung Citizen card binding procedure.
• The electronic card must have sufficient stored value.
• If you intend to use public bicycles, please register your bound electronic card as a member on the respective YouBike or Moovo system.
  • YouBike Member Registration: YouBike Website
  • Moovo Member Registration: Moovo Website
    

No. Each TPASS is valid for 30 days from the first day of use. You cannot purchase or renew for more than one month at a time. Renewal is only available within 10 days before the current TPASS expires.

If your current regional TPASS has not yet expired, you may renew it within 10 days before the expiration date using the same electronic card. The renewed TPASS will take effect the day after the previous one expires and does not require reactivation.

Supported electronic cards include:

1. EasyCard: standard physical EasyCard, chip-based EasyCard, and SuperCard.
2. iPASS
3. icash: This card type cannot currently be used with Smile Public Bicycles in Taichung or Miaoli (not yet available as of July 1).

The Central Taiwan TPASS is valid for 30 days after activation and can be used for unlimited rides on eligible public transportation services within the designated area during that period.

The transport modes and service areas for each TPASS plan are described in the following table:

Note 1: Intercity freeway bus routes that do not offer short-distance ticket sales are not covered by any of the above plans.
Note 2: The following Taiwan Tourist Shuttle routes are not applicable to any of the above plans: Taiwan Tourist Shuttle Jiji Route 6333D, Xitou Route (departing from Taichung) 6883, and Xitou Route (departing from Changhua) Route 15

You must first complete the Taichung Citizen card binding procedure. Afterward, use the same full-fare electronic card to purchase the Central Taiwan TPASS to enjoy the Taichung Citizen Discount.

Central Taiwan TPASS plans include the Taichung City TPASS, Changhua County TPASS, Nantou County TPASS, and Taichung–Changhua–Nantou–Miaoli TPASS. Each plan is valid for 30 days from the activation date. The Taichung City TPASS and Taichung–Changhua–Nantou–Miaoli TPASS are further divided into two options: one for Taichung Citizens and one for non-Taichung Citizens.

Plan Types and Price Information

Based on the "Executive Yuan's Public Transport Promotion Program," the TPASS plans are issued as follows: "Taichung City TPASS" is issued by the Taichung City Government, "Changhua County TPASS" is issued by the Changhua County Government, "Nantou County TPASS" is issued by the Nantou County Government, and the "Taichung–Changhua–Nantou–Miaoli TPASS" is jointly issued by Taichung City, Changhua County, Nantou County, and Miaoli County Governments (hereinafter referred to as the four City/County Governments). The four governments have commissioned Taichung Mass Rapid Transit Corporation as the issuing agency for all Central Taiwan TPASS plans.