Issuance Basis

To promote the Mobility as a Service (MaaS) initiative, the Taichung City Government has launched the Time-based QR Code Transportation Combo Ticket (hereinafter referred to as "Taichung go Combo Ticket"), offering 24, 48, and 72-hour unlimited ride plans that combine MRT and bus services.

Time-based QR Combo Ticket Descriptions

• The [Time-based QR Combo Ticket] is a dynamically generated QR code for transportation, produced through real-time connection between the Taichung go website frontend and backend.
• The format of the [Time-based QR Combo Ticket] follows the Ministry of Transportation and Communications' virtual ticket QR data format standard and testing specification standard (Version 1.2, officially announced by the Taiwan Association of Information and Communication Standards on December 1, 2020).

Ticket Types and Transport Modes

The available Time-based QR Combo Ticket plans are as follows:

Ticket Purchase

I. Where to Buy: Taichung go Platform

• Taichung go Official Website(https://www.taichung-go.tw)
• Taichung go Mobile application (hereinafter referred to as the Taichung go App)

Both the above are collectively referred to as the "Taichung go Platform."

II. How to Purchase:

Log in to the Taichung go website after completing registration. Each user can purchase up to 10 tickets at a time, with a maximum storage of 10 [Time-based QR Combo Tickets] in their personal account.

III. Payment Methods:

• Users can choose electronic payment tools like [LINE Pay] or [EasyWallet].
• After selecting the tickets, payment must be completed within 20 minutes. If not, the order will be automatically canceled and a new order must be placed.。

Ticket Collection, Activation, and Validity Period

I. Ticket Collection:

Once the QR Combo Ticket is purchased and payment is completed on the Taichung go website, users can activate it directly on the website when ready to use the ticket. After confirming, QR Combo Ticket will be directly provided, and no additional steps for ticket collection are required.

II. Activation:

• On the Taichung go website, there is an [Activate Now] button. Before the first ride, press the [Activate Now] button to confirm and activate the [Time-based QR Combo Ticket]. The QR code can then be used on the fare validation machine (reverse scan) when boarding.
• Once the [Activate Now] button is pressed and confirmed, the ticket activation time starts, and the system will automatically calculate the ticket's end time based on its validity period.
• Only one [Time-based QR Combo Ticket] can be activated at a time on the Taichung go website. Once activated, refunds are not available.
• After the validity period of an activated [Time-based QR Combo Ticket] ends, a new combo ticket can be activated.

III. Validity Period:

• Commencing from the activation time, the combo ticket is valid for 24, 48, or 72 consecutive hours (depending on the purchased plan) for use on designated transport modes. The usage is based on boarding or station entry time, with no additional charges. Each ride is limited to one user.
• Once the validity period of the [Time-based QR Combo Ticket] ends, it can no longer be used for boarding or station entry.
• For up to 3 hours after the validity period ends, the [Time-based QR Combo Ticket] will still display for passengers to use for alighting or leaving the station, with the word "Expired" prominently displayed below the ticket.
• When 3 hours have elapsed since the expiry of the validity period, the [Time-based QR Combo Ticket] function can no longer be used.

IV. Usage Instructions:

• Open the [My Tickets] function on the Taichung go website, then use the QR code for reverse scanning on the fare validation machine. The transaction (boarding/alighting) is complete when the machine verifies the QR code.
• The [Time-based QR Combo Ticket] must be used according to the fare validation rules of the applicable transport modes. For MRT and city buses, passengers must scan the QR code both when entering/exiting stations or boarding/alighting vehicles.
• When logged into the Taichung go website on the same mobile device, only one valid ride code can be obtained at a time. Passengers must use the ride code for entering and exiting stations based on the “one person, one device, one code” rule. The ride code is for single use only by the ticket holder, and must be scanned at entry/exit gates or when boarding/alighting vehicles.

Ticket Refunds and Transaction Inquiry

I. Refunds:

• Tickets that have been purchased but not yet activated must be refunded within 7 days of purchase (completion of payment) using the refund button on the Taichung go website.
• A handling fee of NT$ 10 per ticket will be charged for refunds. The remaining ticket amount, after deducting the handling fee, will be refunded to the original payment account via the original payment method.
• For the initial launch in 2024, the handling fee will be waived.

II. Transaction Inquiry: You can view the last 10 transaction records on the Taichung go website.

Abnormality Processing

I. [Time-based QR Combo Ticket] is Unusable:

• If the QR ride code cannot be displayed on the Taichung go website, please check if your mobile device is connected to the Internet. If the issue persists due to other factors, please contact the service personnel of the transportation operator in your area or call the customer service hotline at 04-37077988 (service hours: daily 08:00–24:00).
• If the passenger exits the station/vehicle more than 3 hours after the validity period has ended, please present the proof of ticket purchase to the transport staff, who will assist in opening the gate for the passenger to exit.
• If the fare validation machine does not respond to the QR ride code, adjust the distance, position, or brightness of your mobile device in relation to the scanner (it is recommended to set the screen brightness to maximum). If the issue persists, consult the transport staff. The staff will confirm the validity of the ticket, and provide entry/boarding and exit/alighting services.
• In case of a dead battery, malfunction, or lost phone:
  
  • Entry/Boarding: If the phone battery dies or the device malfunctions before entering, use another method to present the purchase proof for boarding.
  • Exit/Alighting:
    • Buses/Highway Buses/Intercity Buses: If your phone battery dies, malfunctions, or is lost when you need to alight, you may disembark first according to the Passenger Transport Contract.
    • MRT: If your phone runs out of battery, malfunctions, or is lost after entering the station, please contact the station staff when exiting. The staff will assess the situation and assist in opening the service gate to help you exit.

II. If the transport vehicle equipment malfunctions or if there is no fare validation machine available due to transport scheduling, log in to the Taichung go website to display the [Time-based QR Combo Ticket]. The staff will confirm the ticket's validity, and provide entry/boarding and exit/alighting services.

III. Handling cases where passengers enter/board but do not exit/alight or exit/alight without entry/boarding:

• MRT: The [Time-based QR Combo Ticket] will still provide service during its validity period.
• City Buses: The [Time-based QR Combo Ticket] will still provide service during its validity period.