1.Non-registered electronic cards (including co-branded cards) cannot be reported as lost.

2.For registered electronic cards (including co-branded cards), in case of loss, theft, robbery, fraud, or possession by a third party, the cardholder must follow the procedures set by the card issuer to report the loss. Because electronic card transactions are not processed in real time, the cardholder will be responsible for any loss incurred within 3 hours after the loss report is confirmed.

3.After reporting the loss to the card issuer, based on card refund regulations, the refund for the TPASS will be calculated based on the number of days elapsed from the activation date to the loss report date, minus a NT$ 20 handling fee. The refund will be processed through the current refund channels for registered electronic cards and returned to the cardholder via refund notification, bank transfer, or included in the bank statement.

If your electronic card cannot be read despite being intact and undamaged, please contact the customer service hotline of your card issuer for assistance.

Please avoid staining, bending, scratching, abrading, exposing to high temperatures, or twisting your card. If the card becomes unreadable due to such damage, it cannot be used for travel. If an inspection confirms that the damage was caused by human factors, the refund will be processed according to TPASS refund regulations, with the refundable amount calculated and returned to the cardholder.