In accordance with transit operator policies, a fee will be charged at the end of the bus route if you fail to scan your code upon disembarkation.

First, confirm that the information you entered is correct. Follow any error messages provided by the registration or login system. If the issue remains unresolved, please contact customer service via the “Customer Service Mailbox” on the Taichung Pass website, the “Contact Us” section on the Taichung Pass app, or call the service hotline at 04-2358-2755 (Weekdays, 09:00–18:00).

If you notice an incorrect charge while using the Citizen Exclusive Ride Code, immediately record the ride time, bus route, license plate number, and the transaction record from your electronic payment provider. Report the issue to the respective bus operator or electronic payment provider, who will then assist with the inquiry and refund process as necessary.

• Easy Wallet: 24-Hour Customer Service Hotline: (Add 02 when calling from mobile phones or Kinmen/Matsu)
• iPASS MONEY: (02) 6631-5190 / (07) 791-2000
• icash Pay: 0800-233-888 (Mobile users please call: 02-2657-6388)

1. If the system displays a “duplicate member” message, it is recommended to log in to the Taichung Pass platform, delete the account that does not include your National ID number, and then log in with the retained account to proceed with the upgrade as instructed on screen.

2. If the above steps do not resolve your issue, please contact customer service via the「Customer Service Mailbox」on the Taichung Pass website, the "Contact Us" section on the Taichung Pass app, or call the customer service hotline at 04-2358-2755 (weekdays, 09:00–18:00).

Customer Service Hotline: 04-3707-7988 or 1999

Service Hours: Daily from 08:00 to 22:00

Scanning issues may occur for the following reasons:

(1) Invalid Ride Code: The Citizen Exclusive Ride Code must be used within 2 minutes of being generated. If it times out, please generate a new code.

(2) QR Code Scan Failed at the Validator: 3. If the fare validation machine does not respond to the QR ride code, adjust the distance, position, or brightness of your mobile device in relation to the scanner (we recommend setting your phone screen to maximum brightness). If the validator still does not respond, please seek assistance from the staff on board.

If the vehicle’s equipment is malfunctioning or there is no validator, it will be handled in accordance with the policies of the respective transportation operator. When presenting the Citizen Exclusive Ride Code, please log in to the Taichung Go App and display the “Citizen Exclusive Ride Code” on your phone. After confirmation by service personnel, you will be allowed to enter/board or exit/disembark.

Yes. However, only one overdraft is allowed. For details, please refer to the regulations of each electronic payment provider.