There are two ways to access it in the Taichung Go App:

1. Go to [Personal Zone] and tap [Citizen Ride Code] to use it.

2. Tap the floating QR button directly on the app screen.

No. The Citizen Exclusive Ride Code is for personal use only. If unauthorized use is confirmed, it will be regarded as fare evasion or bypassing the validation process and will be handled according to the regulations of the public transportation operators.

No, the Citizen Exclusive Ride Code is for personal use only and may not be copied or transferred to others in any way; otherwise, it will be considered fare evasion, and passengers will be required to pay the fare difference or a penalty in accordance with the regulations of the respective transport operators.

No. The Citizen Exclusive Ride Code does not currently support the reward point feature of the Senior & Disability Card. If the ride exceeds 10 kilometers, the fare will be charged according to the standard bus fare policy.

No. The system will regularly verify eligibility for the Citizen Exclusive Ride Code. Once you no longer meet the criteria (e.g., no longer a student residing in Taichung), you will lose access to the Ride Code and its associated public transit benefits.

If you do not have a transport card, you must complete identity verification in person at one of the designated locations, such as the New City Government Service Center, the Transportation Bureau, district offices, household registration offices, or at one of the 18 designated MRT stations or 29 municipal libraries announced by the city government. For full details, please refer to the Citizen Exclusive website.(https://idoor.taichung.Gov.tw/)

No. Shortcuts created using electronic payment apps will only open the standard ride code. Since it is not the Citizen Exclusive Ride Code, you will not be eligible for the Taichung Double Ten Bus Discount.

There may be a few possible reasons:

(1) The Citizen Exclusive Ride Code must be accessed through the Taichung Go app in order to receive the Double Ten Bus Discount.If you open the ride code through an electronic payment provider’s app, you will be charged the standard fare.

(2) You may no longer meet the eligibility criteria for the Citizen Exclusive benefit—for example, if your household registration has been moved or you have graduated and are no longer a student. It is recommended to always check that your ride code displays “Taichung Citizen Exclusive Ride Code” to ensure you receive the Double Ten Bus Discount.

The ride code must be opened through the Taichung Go platform to qualify for the Double Ten Bus Discount. Only ride codes labeled “Taichung Citizen Exclusive Ride Code” are eligible for the discount.

If the issue is due to your personal device, please proceed with ticket purchase and boarding using the standard method. If your phone is out of battery, malfunctioning, or lost when you’re about to disembark, you may exit the bus first. The system will charge the fare at the end of the route according to the operator’s rules for passengers who do not follow the proper disembarkation procedure.

Yes, it can be used for regular boarding, but the Citizen Exclusive Double Ten Bus Discount will not apply outside of Taichung.

Currently, the Citizen Exclusive Ride Code is accepted on Taichung City buses, where you can enjoy the Double Ten Bus Discount. When using the Ride Code on the Taichung MRT, standard full fares apply—no half-price discounts are offered.