First, check if your phone is connected to the Internet. If the code cannot be generated due to other reasons, contact the service personnel of the transport provider in your area or call the customer service hotline (Tel: 04-37077988, service hours: 08:00-24:00 daily).

The Taichung go website has an [Activate Now] button. Before your first ride, click on the [Activate Now] button and confirm to complete the activation. You can then use the QR code on the validation equipment to enter (board)/exit (alight).

Currently, there is no restriction on when to activate the Taichung go combo ticket after purchase.

The validity period for Taichung go combo tickets is 24/48/72 hours, starting from when you click on the [Activate Now] button on the Taichung go website.
※Note: Within 3 hours after the actual expiration, the Taichung go website will still display the combo ticket QR code for the passenger to use for alighting/exiting.

First, try adjusting the distance, position, or brightness of your phone when scanning (it's recommended to set your phone screen to maximum brightness). If it still doesn't work, consult the on-site service personnel of the respective transport provider. If the staff confirms that your combo ticket is still valid, they will manually assist you with entry/boarding or exit/alighting.

1. Entry/Boarding: If the phone battery dies or the device malfunctions before entering, use another method to present the purchase proof for boarding.
2. Exit/Alighting:
 ●Buses: If your phone battery dies, malfunctions, or is lost when you need to alight, you may disembark first according to the Passenger Transport Contract.
 ●MRT: If your phone runs out of battery, malfunctions, or is lost after entering the station, please contact the station staff when exiting. The staff will assess the situation and assist in opening the service gate to help you exit.

Taichung go combo tickets are for personal use only and cannot be shared. Both entry and exit must be scanned on the ticket validation device.